Angie Officer
Sr. Program Manager
Tennessee Relay Service
Mailstop: VARESF0213
12524 Sunrise Valley Drive Reston, VA 20196

© 2020

Tennessee Relay Service is provided
by Tennessee Regulatory Authority

VOICE RELAY SERVICE

7-1-1 or 800-848-0299

Standard telephone users can easily initiate calls to users who are deaf, hard-of-hearing, deafblind or have a speech disability. The Communications Assistant (CA) types the hearing person's spoken words to the relay user and reads back the typed replies.

 

  • Call the Tennessee Relay Service at 711 or 800-848-0299.

 

  • Listen for the greeting: "Tennessee Relay Service. CA#. May I have the number you are calling ?"

 

  • Give the CA the number you are calling. (You are now ready to talk).

 

  • Begin speaking as you would during a regular telephone conversation. The CA will relay your conversation.

 

  • Each time you finish speaking, say "Go ahead" to inform the CA that you are ready to receive the TTY user's response.

 

  • If you want to make another call when you are finished, do not hang up. The CA will be ready to place your call.

RELAY FEATURES

Do you need more information, or have a question or suggestion about our relay service?  Let us know! 

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