7-1-1 or 800-848-0299

Standard telephone users can easily initiate calls to users who are deaf, hard-of-hearing, deafblind or have a speech disability. The Communications Assistant (CA) types the hearing person's spoken words to the relay user and reads back the typed replies.


  • Call the Tennessee Relay Service at 711 or 800-848-0299.


  • Listen for the greeting: "Tennessee Relay Service. CA#. May I have the number you are calling ?"


  • Give the CA the number you are calling. (You are now ready to talk).


  • Begin speaking as you would during a regular telephone conversation. The CA will relay your conversation.


  • Each time you finish speaking, say "Go ahead" to inform the CA that you are ready to receive the TTY user's response.


  • If you want to make another call when you are finished, do not hang up. The CA will be ready to place your call.


Do you need more information, or have a question or suggestion about our relay service?  Let us know! 


Angie Officer
Sr. Program Manager
Tennessee Relay Service
Mailstop: VARESF0213
12524 Sunrise Valley Drive Reston, VA 20196

© 2020

Tennessee Relay Service is provided
by Tennessee Regulatory Authority