Angie Officer
Sr. Program Manager
Tennessee Relay Service
Mailstop: VARESF0213
12524 Sunrise Valley Drive Reston, VA 20196

© 2020

Tennessee Relay Service is provided
by Tennessee Regulatory Authority

VIDEOS

TTY RELAY SERVICE

A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to a Communications Assistant (CA), who then reads the typed conversation to a hearing person. The CA relays the hearing person's spoken words by typing them back to the TTY user.

 

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SPEECH-TO-SPEECH SERVICE

Specially trained relay operators serve as the speech-disabled user's voice and repeat his/her responses to the called party. Relay speech-to-speech (STS) operator training helps speech-disabled users to be heard and understood. There may be instances where an STS user will be asked to repeat his/her message to ensure that it is conveyed correctly.

 

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VOICE CARRY-OVER RELAY SERVICE

Voice Carry-Over (VCO) allows hard-of-hearing users to speak directly to a hearing person. When the hearing person speaks to you, a Communication Assistant (CA) will serve as your "ears" and type everything said to you on a TTY or text display.

 

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