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Dial 7-1-1
Hearing Carry-Over
Hearing Carry-Over
Spanish Relay

New Relay Service

Effective June 1, 2015, Sprint offers a dedicated toll-free Tennessee Relay Service - 


Posted 06/01/2015

Enhanced 711

Making it easier for customers who use Spanish or STS to use 7-1-1.  When Tennessee Relay users register a Customer Profile, their calls will automatically be routed to a CA with the skills requested. 


Posted 06/01/2015

Spanish-to-Spanish Translation Now Available

Spanish speaking relay users can type/speak in their preferred language  Read more…


Posted 06/01/2015

Customer Service 

Effective June 1, 2015, Tennessee Relay will offer a dedicated toll-free Tennessee Relay Customer Service phone number 866-931-9028.


Posted 06/01/15

Angie Officer
Sr. Program Manager
Tennessee Relay Service
Mailstop: VARESF0213
12524 Sunrise Valley Drive Reston, VA 20196

© 2020

Tennessee Relay Service is provided
by Tennessee Regulatory Authority

SPRINT CAPTEL: FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.  

Individuals with hearing loss must complete & submit a Third-Party Certification of Eligibility signed by hearing health professional to be eligible for no-cost Internet-based CapTel phone. Although CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 svc. By using CapTel for emergency calling you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency svc. through CapTel whether caused by the negligence of Sprint or otherwise. 

©2020 Tennessee Relay Service is provided by Tennessee Regulatory Authority. CapTel is a registered trademark of Ultratec, Inc.