Angie Officer
Sr. Program Manager
Tennessee Relay Service
Mailstop: VARESF0213
12524 Sunrise Valley Drive Reston, VA 20196

© 2020

Tennessee Relay Service is provided
by Tennessee Regulatory Authority

SPEECH-TO-SPEECH (STS)

RELAY FEATURES

NEED INFORMATION?

866-503-0264

Specially trained relay operators serve as the speech-disabled user's voice and repeat his/her responses to the called party. Relay speech-to-speech (STS) operator training helps speech-disabled users to be heard and understood. There may be instances where an STS user will be asked to repeat his/her message to ensure that it is conveyed correctly.

MY EMAIL SET-UP

In order to speed up the set-up of the call, Tennessee Relay now offers STS email set-up. My Email Set Up feature allows STS users to go online and type information including:

  • Your name, phone number and email address

  • Your username & password

  • Name of person/business and phone number you are calling

  • Preferred announcement

  • Instructions to Relay Operator

 

Then you simply click a button to submit your message to Tennessee Relay STS at least TWO HOURS before the call.

Click here to go to learn more about My Email Setup
Click here to go to learn more about My Email Setup
Click here to go to learn more about My Email Setup

Click to go to My Email Setup

Click here to read My Email Set Up Instruction
Click here to read My Email Set Up Instruction
Click here to read My Email Set Up Instruction

Click to read My Email Set Up instructions

DEDICATED CUSTOMER SUPPORT FOR STS USERS

877-787-1989

A dedicated customer support for STS users. This new support for STS is standing by to assist STS users or organizations serving STS users with basic information about STS, filling out customer profiles, and other Tennessee Relay features designed to support STS customers and their callers.

 

The STS customer service number is 877-787-1989 and hours of operation are 24 hours a day, 7 days a week.

 

(Please note that while some providers are charging their States a per-minute rate for this service, Tennessee Relay is bringing this to you for free with no per-minute charge.)

 

 

REGISTER YOUR STS CONTACT INFORMATION

Do you need more information, or have a question or suggestion about our relay service?  Let us know! 

877-787-1989

No more missed calls because someone doesn’t know when and where to reach you! Registering your contact information is an easy way to inform people who call you about when and where to reach you.

 

 

               Click to download STS Profile Form PDF

 

 

To register contact locations, phone numbers, and the days and hours you can be reached at each location, click here to download the profile form (PDF) or call STS Customer Service (877-787-1989) and choose a password that you can give to individuals who call you. You can register home, work, and weekend getaway contact information. Those who want to call you just dial the Tennessee Relay STS number (877-253-0446) and give the relay operator your name and password. The relay operator will look up your contact information and hours of availability and connect the call.

 

 

VIDEO: SPEECH-TO-SPEECH SERVICE