How Does Captioned Telephone (CapTel) Work?

It's a breeze!


Placing a call on a CapTel phone is just like using a standard phone, but even better.  Each time you use the CapTel phone to make or answer a call, you will be automatically connected to a captioning service.*


You speak directly to the other party on the CapTel phone.


The other party talks directly to you while the captioner listens.


The captioner transcribes the other party’s voiced message into captions.


You listen and read the captions on the CapTel phone.

* It only applies to 840i, 880i, 2400i and 2-line CapTels except one-line CapTel 840 that will not work. However all incoming calls have to be rerouted to a CapTel service first by dialing 877-243-2823 then enter the CapTel user’s phone number.

Angie Officer
Sr. Program Manager
Tennessee Relay Service
Mailstop: VARESF0213
12524 Sunrise Valley Drive Reston, VA 20196

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Tennessee Relay Service is provided
by Tennessee Regulatory Authority