TTY RELAY SERVICE

RELAY FEATURES

Do you need more information, or have a question or suggestion about our relay service?  Let us know! 

NEED INFORMATION?

7-1-1 or 800-848-0298

Relay users with impaired vision often use special TTYs equipped with telebraille. Dialing Tennessee Relay's toll-free number, 1-800-848-0298, allows telebraille users to reach Communication Assistants (CAs) who are familiar with deafblind users and trained to provide effective solutions to your calling needs.

TeleBraille Service for Deafblind

7-1-1 or 800-848-0298

A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to a Communications Assistant (CA), who then reads the typed conversation to a hearing person. The CA relays the hearing person's spoken words by typing them back to the TTY user.

 

  • Dial the Tennessee Relay Service at 800-848-0298.

 

  • The Relay Center will send this message: "TN RELAY CA 2345F NBR CALLING PLS GA." Which stands for: Tennessee Relay Service. Number calling, please. Go ahead. The gender of the CA is also displayed.

 

  • Type the area code and number along with any additional calling instructions. Then type "GA."

 

  • The CA will type back the number requested which indicated the number is being dialed. Then type the response of the called party. "Ringing #, Hello (F) GA." The letter (F) indicates the gender of the person that answered the phone.

 

  • To make another relay call when finished, do not hang up. The CA will be ready to place your next call.

VIDEO: TTY-TO-VOICE RELAY SERVICE

 

Angie Officer
Sr. Program Manager
Tennessee Relay Service
Mailstop: VARESF0213
12524 Sunrise Valley Drive Reston, VA 20196

© 2020

Tennessee Relay Service is provided
by Tennessee Regulatory Authority

SPRINT CAPTEL: FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.  

Individuals with hearing loss must complete & submit a Third-Party Certification of Eligibility signed by hearing health professional to be eligible for no-cost Internet-based CapTel phone. Although CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 svc. By using CapTel for emergency calling you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency svc. through CapTel whether caused by the negligence of Sprint or otherwise. 

©2020 Tennessee Relay Service is provided by Tennessee Regulatory Authority. CapTel is a registered trademark of Ultratec, Inc.